Conflict and work Environment

  1. How do incivility and workplace violence impact patient safety?
  2. How can students and nurses manage workplace violence?
  3. How are nurse leaders and managers accountable for unhealthy work environments?
  4. Should nurses take legal actions against patients who attack them?

Sample Solution

Incivility and workplace violence can have a negative impact on patient safety, as it can create an environment of fear, decrease communication and collaboration among staff members, and lead to medical errors. In addition, physical or verbal abuse of healthcare workers by patients can affect their ability to perform their duties effectively. To ensure optimal patient safety, students and nurses should be trained in how to manage workplace violence. This includes ways to prevent incidents from occurring such as creating clear policies regarding acceptable behaviors; having appropriate management support; utilizing open communication between coworkers; providing resources for help when needed; reporting any issues immediately; and developing interventions for situations that escalate quickly.