Conflict Management

1. Outline of the Conflict: Identify the issue that began the conflict, the players and their
   roles within the conflict, the severity of the conflict, and your personal role in the conflict
   at the initial stage.
2. Identification of the Conflict: Identify the type of conflict (value, structural, data,
   relationship, or interest) and support the identification with evidence from the conflict.
3. Initial Management of the Conflict: Discuss the initial steps used to manage the
   conflict and the form of management taken (accommodation, avoidance, competition,
   compromise, collaboration, or a combination of these).
4. Escalation: Identify why the initial method of conflict management failed and why the
   conflict escalated. Be sure to examine closely the roles that emotion, intimacy, and
   relationships played at this stage.
5. Outcomes: Assess the potential outcomes of the conflict after it escalated. Describe a
   possible outcome for each of the three scenarios: win-win, win-lose, and lose-lose.
6. Mediation: Discuss the necessity of having a mediator, assess what kind of mediator
   could have been used in this conflict, and describe the possible benefits and drawbacks
   of mediation for this case.
7. Resolution: Describe how the conflict was resolved and whether the resolution was
   effective. Map out the actual or potential results of the resolution on a timeline.

Sample Solution