Imagine being part of a team of two other coworkers experiencing negative task conflict as they try to finalize the design of a new toy before an
imminent deadline. One team member is focused on making the toy of maximum quality and the other is focused on the conflicting goal of making the
toy at the lowest cost. One of the team members is getting frustrated and feels that the team should be making better progress. The coworker asks
you if there is anything the team can do to be more effective. Watch the “Now What?” video and answer the following questions:
• What types of conflict is the team experiencing in the challenge video?
• What aspects of the negotiation process would best resolve the conflict and why would this work?
• What conflict resolution behaviors would you use as a manager to address this situation? Explain your answers and support your viewpoints based
upon your perception of the activity that other learners will be able to assess and debate within our weekly discussion forum.
Sample Solution