In your textbook, Leading and Managing in Nursing, read:
Chapter 8, “Communication and Conflict”
Chapter 25, “Managing Personal/Personnel Problems”
Download and complete the Conflict Self-Assessment.pdf found on page 130 of the Yoder-Wise textbook. After completing the survey, tally, total, and reflect on your scores for each of the five approaches. (Onsite students will complete the Conflict Self-Assessment in class.)
Compose a two to three-page self-reflection essay (in addition to cover page and reference page) that analyzes your approach to conflict resolution and addresses the following: (Onsite students will come prepared to discuss the following in class in addition to submitting the written self-reflection essay.)
According to your self-assessment, which conflict approach do you prefer? Which do you use the least? What factors determine if you respond in a specific manner? When considering the types of conflicts you have, what are the strengths and weaknesses of your preferred conflict-management style?
Identify one common personnel problem that requires intervention from the nurse manager. Discuss effective strategies that as a nurse leader you would take in addressing the identified problem.
A high percentage of nurses report having experienced incivility. What specific steps can a nurse manager take with his/her staff members to reduce incivility in the workplace?
Cite and reference a minimum of two current scholarly sources. One source may be your textbook.
When you have completed your assignment, save a copy for yourself and submit a copy to your instructor using the Assignment submission page by the end of the workshop.
Sample Solution