Write a 2–3 page article on interpersonal conflict. Define conflict and explain how communication behaviors and individual differences contribute to interpersonal conflict. Recommend a strategy for resolving interpersonal conflict.
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Conflict Resolution
Sample Answer
The two high-ranking managers at Anrun Corp. should have asked themselves the following three questions based on the Blanchard and Peale ethical decision-making framework before informing shareholders of record profits when they knew revenue was actually declining:
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Is it legal?
- Misleading shareholders: Intentionally misrepresenting the company's financial performance to shareholders can have serious legal consequences. This could constitute securities fraud, which is illegal.
- Company policies: The managers need to ensure their actions comply with company policies, SEC regulations, and any relevant accounting standards.
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Is it balanced?
- Fairness to shareholders: Misleading shareholders is fundamentally unfair. They are making investment decisions based on inaccurate information, which can have significant financial consequences for them.
- Impact on employees: Misrepresenting the company's financial health could impact employee morale, job security, and compensation.
- Impact on the company's reputation: If the truth about the company's financial performance is eventually revealed, it could severely damage the company's reputation and erode trust with investors.
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How does it make me feel?
- Personal integrity: Would the managers feel comfortable with their actions if they were publicly known?
- Long-term consequences: How would this decision impact their own careers and the company's long-term success?
Full Answer Section
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- Ethical considerations: Would they be able to live with the knowledge that they misled shareholders for personal gain or to protect their own positions?
By asking themselves these questions, the managers could have avoided making an unethical and potentially illegal decision. The Blanchard and Peale framework encourages individuals to consider the legal, ethical, and personal implications of their actions before making a decision.
This scenario highlights the importance of ethical leadership and the need for transparency and integrity in all business dealings.
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