Customer Engagement Study

This study includes 2 reports:

1. Restaurant Report (Page 6)
2. Lodging Report (Page 15)

• Please read the Introduction section on Page 4.
• Select one of the reports and write a two page summary (double space) (Points will be deducted if your
  summary is not minimum two pages).
• At the end of your summary, include a one paragraph conclusion (e.g., recommendations, suggestions)
  section with your own words.

Sample Solution