Description
The CIO of the company has asked you as IS Manager to investigate the implementation of a new information system dealing with the handling of customer service. The CIO hands you a very good and extensive list of User Requirements that has been designed through a long analysis process developed with the user areas and asks you to analyze and recommend one of the following implementation options:
SaaS (cloud based, multi-tenant)
Acquire a packaged, ready-made system from a vendor
Develop the system internally with your own resources
Any other implementation options.
You should write a report where the noted options are briefly described and analyzed, with a good list of advantages and disadvantages, and then include your well-detailed recommendation for implementation. The paper should have at least 900 words and have the following section subtitles (plus proper introduction and conclusion paragraphs):
Summary of the proposal
SaaS Option
Packaged System Option
Internal Development Option
Other option(s) if you decide to include them
Recommendation.
Include a title page and reference page. Make sure your paper follows APA style according to the CSU-Global Guide to Writing and APA (Links to an external site.).
As support for your analysis, use at least two credible academic sources other than the textbook, course materials, or other information provided as part of the course materials. (You may not use Wikipedia for any assignment.) For this assignment, a credible source is defined as:
Scholarly or peer-reviewed journal articles
Newspaper articles
Trade or industry journal articles, publications, or websites, including those from trade organizations. Consider CIO Magazine, the Harvard Business Review, Fortune, and similar solid sources.
Sample Solution