Describe – What is the outcome you want – Use factual information
(not emotions/feelings). Just the facts.
Express – Remember using “I” statements versus “You” statements. ““You” statements may likely provoke defensiveness.
Assert – Be assertive, but not aggressive. Avoid threatening or consequential types of commentary “Do this…. or else…”. Say “No” to unreasonable requests.
Reinforce – Reinforce why is the outcome desired and why would the person you are communicating with benefit or comply with what is being asked.
Mindful – Stay mindful (avoid looking at your phone, choose a time when you are not watching TV or have distractions if it is a really important topic)
Appear Confident – This may involve some self-talk and breathing to regulate yourself. Maintain appropriate eye contact. Be mindful of your body language.
Negotiate – Be flexible and willing to compromise. You may not get exactly what you want 100%, but if there is an increase/decrease in behavior because of your efforts than that is progress.
Sample Solution