Effect of the introduction of Robotic Process Automation software on BPO industry

Order Description Robotic Process Automation (RPA) refers to a software robot that drives existin" rel="nofollow">ing enterprise software in" rel="nofollow">in the same way that an employee does, and represents to BPOs a new solution to improve their performance and at the same time lower expenses. RPA is a new way to approach this problem and is not only about cost savin" rel="nofollow">ing. The study’s goals are to understand how the application of RPA technologies can change the way-of-workin" rel="nofollow">ing of the BPO companies and which effect it has on job’s market. The study should analyze: 1) What is RPA and its characteristics, AI and cognitive automation 2) BPO historical evolution and RPA in" rel="nofollow">influence on its busin" rel="nofollow">iness model 3) strategic partnership in" rel="nofollow">in order to in" rel="nofollow">introduce RPA software in" rel="nofollow">inside its offerin" rel="nofollow">ing 2) Case studies of BPO companies which in" rel="nofollow">introduce RPA in" rel="nofollow">in their offerin" rel="nofollow">ing