As architects of the modern workforce, HR professionals play a pivotal role in creating an environment that fosters innovation, resilience, and continuous improvement. One of the key roles of an HR professional is to determine employee professional development and training needs and to create and evaluate those training sessions. In your Week 7 activity you started the process of planning an employee training session. In this assignment, you will incorporate those details as a foundation and build upon them to finish the training plan.
Scenario
You are continuing in your position as a human resource manager at a hospital that is facing a high rate of medical errors and lawsuits. You have previously conducted the employee needs assessment, used data to identify gaps and deficiencies, defined the problem, aligned it with the hospital's business goals, and created your training objectives. Now it is time to propose a plan for employee training to motivate employees and satisfy leadership concerns.
Instructions
Building on your Week 7 activity, develop a detailed design and delivery plan for the training that can be shared with all stakeholders. Your goal is to satisfy leadership concerns and to motivate employees to find value in the proposed training. All responses must be on the linked assignment template.
Notes: You can make all necessary assumptions for this assignment. Refer to your Week 7 learning activities for more support, including the Chapter 9 reading and the multimedia resource.
.All responses must be submitted on the assignment template.
1: Set the stage for the training design by reviewing the needs assessment results:
Summarize the needs assessment and results created in your Week 7 activity. This will include the performance deficiencies identified, the objectives created, and how the objectives align with the business goals based on the scenario. (Note: be sure you have incorporated the instructor's feedback and made any required revisions.)
2: Select the training method (e.g., presentation, discussion, case study, discovery, role play, simulation, modeling, on-the-job training, etc.).
Explain why the selected training method would be the most effective to meet the objectives.
3: Determine the tool(s) necessary to develop the training:
Propose three (3) criteria to use in selecting a vendor tool to deliver the training.
Explain how and why the selected tool was chosen.
4: Encourage and track training attendance:
Propose two (2) proven methods to motivate employees to attend the training.
Propose two (2) proven methods to track employee attendance at the training.
Propose two (2) proven methods to address employees who do not attend or participate in training sessions.
5: Evaluate the effectiveness of the training through feedback.
Determine three (3) ways to collect targeted feedback from training participants and explain how the feedback can be used to improve future training sessions.
6: Extend the training by discussing ongoing employee development at the end of your plan.
Explain the key differences between employee training and employee development.
Recommend two (2) types of employee development that could follow the training to help employees grow and develop as individuals. Connect your recommendations to the success of the organization.
Use three sources to support your writing. Choose sources that are credible, relevant (within five years), and appropriate. Cite each source listed on your source page at least one time within your assignment.
Full Answer Section
Simulation of Week 7 Needs Assessment Summary:
- Hospital Context: A large, private hospital in Nairobi, Kenya, aiming for JCI accreditation.
- Problem: High rate of medical errors (e.g., medication errors, wrong-site surgeries, communication breakdowns leading to adverse events) leading to increased patient harm, low staff morale, and a surge in medico-legal claims.
- Needs Assessment Findings:
- Performance Deficiencies:
- Lack of adherence to established safety protocols (e.g., medication administration, surgical timeout, patient identification).
- Inconsistent communication practices among interdisciplinary teams (e.g., during handovers, critical value reporting).
- Insufficient knowledge or understanding of root cause analysis and error reporting mechanisms.
- Limited critical thinking and problem-solving skills in high-pressure situations.
- Low awareness of legal implications of medical errors.
- Identified Gaps: Gaps in standardized protocol knowledge, communication skills, critical incident reporting culture, and proactive error prevention strategies.
- Training Objectives (aligned with business goals):
- Business Goal: Reduce medical error rates by 30% within 12 months, decrease medico-legal claims by 20% within 18 months, and improve patient safety culture scores by 25%.
- Training Objectives:
- By the end of the training, 90% of participants will accurately recall and apply at least 5 key patient safety protocols (e.g., 5 Rights of Medication Administration, Surgical Safety Checklist components).
- By the end of the training, 85% of participants will demonstrate effective closed-loop communication techniques during simulated handover scenarios.
- By the end of the training, 75% of participants will correctly identify reportable adverse events and use the hospital's incident reporting system.
- By the end of the training, 80% of participants will express increased confidence in their ability to identify and mitigate potential errors in their daily practice.
[Assignment Template Simulation Starts Here]
Employee Training Design and Delivery Plan
Hospital Name: [Hypothetical Hospital Name, e.g., "Afya Bora Hospital, Nairobi"] HR Manager: [Your Name] Date: June 12, 2025 Training Title: Elevating Patient Safety: Error Prevention and Effective Communication
1. Set the Stage for the Training Design by Reviewing the Needs Assessment Results
Summary of Needs Assessment and Results:
Our comprehensive needs assessment, conducted across various clinical departments at Afya Bora Hospital, revealed significant performance deficiencies contributing to a high rate of medical errors and subsequent medico-legal claims. Key gaps identified include inconsistent adherence to established patient safety protocols (e.g., 5 Rights of Medication Administration, Surgical Safety Checklist), suboptimal interdisciplinary communication during critical junctures (e.g., handovers, critical value reporting), and insufficient understanding of our internal incident reporting system and root cause analysis principles. Employees also expressed a desire for enhanced critical thinking and problem-solving skills to proactively mitigate risks.
These deficiencies directly undermine the hospital's critical business goals of reducing medical error rates by 30% within 12 months, decreasing medico-legal claims by 20% within 18 months, and improving patient safety culture scores by 25%.
The proposed training program, "Elevating Patient Safety: Error Prevention and Effective Communication," is designed with the following objectives, directly aligning with these business goals:
- By the end of the training, 90% of participants will accurately recall and apply at least 5 key patient safety protocols (e.g., 5 Rights of Medication Administration, Surgical Safety Checklist components). (Directly addresses protocol adherence, reducing errors).
- By the end of the training, 85% of participants will demonstrate effective closed-loop communication techniques during simulated handover scenarios. (Directly addresses communication breakdowns, reducing errors and improving care coordination).
- By the end of the training, 75% of participants will correctly identify reportable adverse events and use the hospital's incident reporting system. (Directly addresses reporting deficiencies, enabling root cause analysis and systemic improvement).
- By the end of the training, 80% of participants will express increased confidence in their ability to identify and mitigate potential errors in their daily practice. (Addresses critical thinking and proactive error prevention, fostering a stronger safety culture).
2. Select the Training Method
Selected Training Method: Blended Learning approach combining Simulation, Role-Play, and Interactive Presentations/Discussions.
Explanation of Effectiveness:
This blended approach is the most effective because it caters to various learning styles and directly addresses the identified performance deficiencies, which are largely behavioral and procedural.