CCC Part 3: Establishing Behavioral Goals
Part 1E-Communication Goal: I do not know what to say to start conversations with colleagues, friends, and families.
Understanding Part 3
In Part 3, you will observe the communication behavior of others who share your challenge and others that perform better in similar situations. Part 3 will help you to identify positive changes related to your challenge you might make to your communication behavior and will help to ensure you don't fall into the trap of adopting alternative communication behaviors that do not improve your communication outcomes.
Remember, you are still observing; you should not be making changes to your communication behaviors yet.
Now that you have committed to a communication behavior to address, the next step is to monitor your interpersonal communication behavior for 5 – 7 days as it relates to this issue.
3A. Find positive models. Choose a person or several people who perform your interpersonal communication skill well. Observe and record specific aspects of their verbal and nonverbal behavior as it relates to your chosen issue. What do they say? How do they say it? What behaviors would be useful to incorporate into your own repertoire?
3B. Find negative models. Identify people who perform the skill ineffectively. Watching these can be very useful, too. What makes them ineffective? What behavior do these people exhibit that you would like to avoid?
Deliverables
Report for CCC Part 3
In this section, you are to consider what your communication behavioral goal might include. Use the process described above as a framework for this narrative and include in Part 3 of your report the following deliverables: (First you need to start off with the goal you are working towards. Then 4 positive examples of the goal being done. Four negative examples not doing the goal. These are 8 different people discussed.)
3A. List your interpersonal communication goal from CCC Part 1E.
Part 1E-Communication Goal: I do not know what to say to start conversations with colleagues, friends, and families.
Provide four examples of effective application of this communication skill by others, for example, modeling. Examples should be specific and based on your observations of others. Label each example: 3A1, 3A2, 3A3, and 3A4, and so forth if you have more.
3B. Provide four examples of ineffective application of this communication skill by others, e.g., negative modeling. Again, your examples should be specific and based on your observations of others. Label each example: 3B1, 3B2, 3B3, and 3B4, and so forth if you have more.
Sample Solution