Please write a 3 page Case Study answering the following questions. I have attached the Case Study below which should be used to support your answers. Please make sure to cite the case study and any other additional sources you use.
1.) Help stalk organize the data by preparing a run chart.
2.) Prepare appropriate process control charts to see if the process is in control. Is the receiving process in our our of control?
3.) Customer service requirements determine that receiving process errors should never exceed 2 percent on any given day. What percentage of the days is likely to exceed 2 percent error, given the current performance at receiving? Assume a total of 8,000 transactions per day, 4,000 in each module.
4.) Prioritize the set of actions yo would take to ensure that more than 99 percent of the days have less than 2 percent receivng process error.
5.) Can you think of a continuous improvement framework that Stalk can use as an engine to improve performance in the receiving process and other processes at Springfield?
Sample Solution