Final Assignment : Part I and Part II (HealthCare)

Order Description Fin" rel="nofollow">inal Assignment : Part I Please respond to the followin" rel="nofollow">ing questions. Be sure to use APA format to cite your sources and in" rel="nofollow">include in" rel="nofollow">in-text citation and quotations where appropriate. Refer to the lin" rel="nofollow">ink tool templates provided in" rel="nofollow">in the onlin" rel="nofollow">ine course for assistance. NOTE: The Fin" rel="nofollow">inal Assignment consists of two parts—Part I and Part II. This is Part I of the Fin" rel="nofollow">inal Assignment. The attached Case Study and the responses you provide to each question will guide you in" rel="nofollow">in completin" rel="nofollow">ing Part II. If you do not complete Part I you will not be able to complete Part II of this assignment. Read this CASE STUDY (FILE ATTACHED) and then: 1. Based on the Performance Data provided in" rel="nofollow">in the Case Study, decide which problem you want to focus on as your first priority—the goal for your improvement team. For example: I will be focusin" rel="nofollow">ing on in" rel="nofollow">increasin" rel="nofollow">ing the number of patients preregisterin" rel="nofollow">ing for appoin" rel="nofollow">intments by improvin" rel="nofollow">ing the schedulin" rel="nofollow">ing process. (2 poin" rel="nofollow">ints) 2. Identify staff you would recruit as team members that you would want to participate in" rel="nofollow">in this effort and identify what fundamental knowledge they each should brin" rel="nofollow">ing to the team and process. (4 poin" rel="nofollow">ints) 3. Document the entire current process (Access Process) identified in" rel="nofollow">in the Case Study usin" rel="nofollow">ing a process flowchart, from patient appoin" rel="nofollow">intments bein" rel="nofollow">ing scheduled until the poin" rel="nofollow">int the patient has seen the doctor. You may submit the flowchart as a separate file. (5 poin" rel="nofollow">ints) 4. Identify your in" rel="nofollow">internal customers and their expectations. (3 poin" rel="nofollow">ints) 5. Identify your external customers and their expectations. (3 poin" rel="nofollow">ints) Fin" rel="nofollow">inal Assignment : Part II Please respond to the followin" rel="nofollow">ing questions by referrin" rel="nofollow">ing back to your completed Part I of this assignment. Be sure to use APA format to cite your sources and in" rel="nofollow">include in" rel="nofollow">in-text citation and quotations where appropriate. Refer to the lin" rel="nofollow">ink tool templates (Fishbone Diagram, Pareto Chart, etc) provided in" rel="nofollow">in the onlin" rel="nofollow">ine course for assistance. NOTE: The Fin" rel="nofollow">inal Assignment consists of two parts—Part I and Part II. This is Part II of the Fin" rel="nofollow">inal Assignment. The attached Case Study and the responses you provided in" rel="nofollow">in Part I will guide you in" rel="nofollow">in completin" rel="nofollow">ing Part II. Read this CASE STUDY (FILE ATTACHED, SAME AS ASSIGNMENT PART I) and then: 1. Prioritize opportunities to improve by doin" rel="nofollow">ing the followin" rel="nofollow">ing: • Complete an RCA usin" rel="nofollow">ing a fishbone diagram based on the problem you identified in" rel="nofollow">in Part I with the followin" rel="nofollow">ing categories: people (patients), people (staff/employees), policies and procedures, and plant (facilities/equipment); (8 poin" rel="nofollow">ints) • Describe how you would collect data about how often the root causes contribute to the problem to determin" rel="nofollow">ine where your greatest opportunity for improvement would be (in" rel="nofollow">in other words, identify where the data will to come from and how you will collect it); (4 poin" rel="nofollow">ints) • Design a Pareto chart from the data given above. You may use hypothetical data to design your Pareto chart. (8 poin" rel="nofollow">ints) You may submit the diagram and chart as separate files. 2. Review each of the followin" rel="nofollow">ing change concepts (Langley et al. 1996). Identify whether each one may apply to your process. If they do apply, explain" rel="nofollow">in how; if they do not apply, explain" rel="nofollow">in why. (1 poin" rel="nofollow">int each, 5 poin" rel="nofollow">ints total) • Elimin" rel="nofollow">inate waste (e.g., thin" rel="nofollow">ings that are not used, in" rel="nofollow">intermediaries, unnecessary duplication) • Improve workflow (e.g., min" rel="nofollow">inimize handoffs, move steps in" rel="nofollow">in the process closer together, fin" rel="nofollow">ind and remove bottlenecks, do tasks in" rel="nofollow">in parallel, adjust to high and low volumes) • Manage time (e.g., reduce set-up time and waitin" rel="nofollow">ing time) • Manage variation (create standard processes where appropriate) • Design systems to avoid mistakes (use remin" rel="nofollow">inders) 3. Improve the process and document the improved process with a Process Flowchart. (4 poin" rel="nofollow">ints) 4. You have completed the “Plan” phase of the Shewhart cycle. Now describe briefly how you would complete the rest of the PDCA cycle. (1 poin" rel="nofollow">int)