1.Look up several hotels or restaurants on TripAdvisor and review customer comments. Do you think the managers of the company responded to the comments appropriately? Explain the reasons for your answer.
2.Discuss how the service person in a restaurant is part of the product the customer receives when purchasing a meal.
Chapter 3:
1.Find the mission statement of a hospitality or travel company on the internet. Critique the mission statement against the guidelines for a mission statement, as stated in the text.
Sample Solution