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Human capital and diversity
Sometimes we are in school learning advanced concepts, things can seem a bit abstract until we are able to see or experience concrete examples. The link below is a short talk by Ricardo Fernandez, a Spaniard , who leads a team of up to 30 people from several different countries, and the communication challenges associated with this international remote working team.
Ricardo Fernandez on remote international teams (13:14) (Video on youtube)
https://www.youtube.com/watch?v=QIoAkFpN8wQ
After reviewing the video consider the following:
· Evaluate the video for the communication skills needed for success in managing a global environment
· Evaluate video for the relationship-building skills needed for success in managing a remote team
· Analyze how cultural diversity and specifically inclusion impact effective management communication. In the context of managing different cultures, age, and genders what modes of communication seem most effective in managing people?. Provide examples: for instance, would texting the terms of a new contract be the best way to communicate with a 60 yr. old Japanese customer?
Full Answer Section
Relationship-building skills needed for success in managing a remote team
Building trust: Trust is essential for any team, but it's especially important for remote teams. This means being transparent and honest with your team members, and being reliable and responsive.
Being approachable: It's important to be approachable and easy to communicate with. This means being open to feedback, and being willing to listen to your team members' concerns.
Celebrating successes: It's important to celebrate successes, both big and small. This helps to build morale and motivation, and it also helps to create a sense of team unity.
Providing regular feedback: Regular feedback is essential for keeping your team members on track and motivated. This feedback should be constructive and positive, and it should be tailored to the individual needs of each team member.
How cultural diversity and specifically inclusion impact effective management communication
Cultural diversity can have a significant impact on effective management communication. This is because different cultures have different communication styles and norms. For example, some cultures value direct communication, while others prefer indirect communication. Some cultures are more hierarchical, while others are more egalitarian.
It's important to be aware of these cultural differences and to adjust your communication style accordingly. This will help to avoid misunderstandings and conflict.
In the context of managing different cultures, age, and genders, the most effective modes of communication will vary depending on the specific situation. However, some general tips include:
Be mindful of the cultural context: When communicating with people from different cultures, it's important to be mindful of the cultural context. This means being aware of the different communication styles and norms that are prevalent in that culture.
Be respectful of different perspectives: When communicating with people from different backgrounds, it's important to be respectful of their different perspectives. This means listening to them with an open mind and avoiding judgment.
Be inclusive: It's important to be inclusive in your communication. This means making sure that everyone feels welcome and respected, regardless of their cultural background, age, or gender.
To answer your specific question, texting the terms of a new contract would not be the best way to communicate with a 60-year-old Japanese customer. In Japanese culture, direct communication is often seen as rude or disrespectful. A better way to communicate with this customer would be to have a face-to-face meeting or to call them on the phone.
Sample Answer
Communication skills needed for success in managing a global environment
Clarity and conciseness: Ricardo Fernandez emphasized the importance of being clear and concise in your communication, especially when working with people from different cultures. This means avoiding jargon and using simple language that everyone can understand.
Avoiding assumptions: It's important to avoid making assumptions about people's cultural background or understanding of a situation. This can lead to misunderstandings and conflict.
Being respectful: It's important to be respectful of cultural differences in communication. This means being aware of different customs and norms, and being mindful of how your words and actions might be interpreted.
Being patient: It can take time to build trust and rapport with people from different cultures. It's important to be patient and understanding, and to be willing to repeat yourself or explain things in different ways.