We know you’re not an ecommerce professional or a retail professional and, hey, you’ve only gotten into the second module of HR management. That aside, we still think you have what it takes to help save this company! You’re going to use what you know about human resources strategy planning—that is, attracting talent, building high performance work organizations and aligning people with the business—to support the company’s efforts to get into omnichannel retailing.
Write down at least three ideas and plans for each one of those strategic areas. Research other companies that are getting into or trying to get into the ecommerce space to support your ideas and try to anticipate issues for your company by understanding what others have experienced. Once you’ve completed your paper, share it with two classmates to get their thoughts. Offer your thoughts on the papers of two classmates as well.
Full Answer Section
Building High Performance Work Organizations
- Set clear goals and expectations: Employees need to know what is expected of them in order to be successful. Make sure your goals are clear, measurable, achievable, relevant, and time-bound.
- Provide regular feedback: Employees need to know how they are doing in order to improve. Provide regular feedback, both positive and negative.
- Celebrate successes: When employees achieve their goals, be sure to celebrate their success. This will help to motivate them to continue working hard.
Aligning People with the Business
- Make sure employees understand the company's vision and mission: Employees need to understand what the company is trying to achieve in order to be aligned with its goals. Make sure your vision and mission are clearly communicated to employees.
- Involve employees in decision-making: When employees feel like they have a say in the company, they are more likely to be engaged and motivated. Make sure employees are involved in decision-making at all levels of the organization.
- Provide training and development opportunities: Employees need to have the skills and knowledge they need to be successful in their roles. Provide training and development opportunities to help employees develop their skills and knowledge.
I have researched other companies that are getting into or trying to get into the ecommerce space, and here are some ideas that I have found that may be helpful for your company:
- Use technology to your advantage: Ecommerce is all about technology. Make sure you are using the latest technology to streamline your operations and provide a better customer experience.
- Focus on customer service: Customer service is essential in any business, but it is especially important in ecommerce. Make sure you have a strong customer service team in place to answer questions and resolve issues quickly.
- Build relationships with your customers: Ecommerce can be a very impersonal experience. Make sure you are building relationships with your customers by personalizing their experience and providing them with excellent customer service.
I anticipate that some of the challenges that your company may face in getting into the ecommerce space include:
- Competition: There is a lot of competition in the ecommerce space. You will need to find a way to differentiate yourself from your competitors.
- Technology: Ecommerce is all about technology. You will need to make sure you have the right technology in place to support your ecommerce operations.
- Customer service: Customer service is essential in any business, but it is especially important in ecommerce. You will need to have a strong customer service team in place to answer questions and resolve issues quickly.
I hope these ideas and plans are helpful for your company. I would be happy to share my paper with two classmates and offer my thoughts on the papers of two classmates as well.
Sample Answer
Sure, here are some ideas and plans for each of the strategic areas you mentioned:
Attracting Talent
Create a strong employer brand: This means developing a clear and compelling message about what it's like to work for your company. This message should be communicated through your website, social media, and other channels.
Offer competitive salaries and benefits: This is essential for attracting top talent. Make sure your salaries and benefits are in line with what other companies in your industry are offering.
Create a positive work environment: This means providing employees with opportunities for growth and development, as well as a supportive and collaborative work environment.