Identify a Model

Consider the following case, Eddie is a quality control inspector within Maintenance, Repair, and Operations (MRO). His job is to inspect the body, interior, and engine of airplanes to identify any problems to be corrected. These quality issues could hinder the functioning of these parts, the engine, or other components of the airplane.
There are times when Eddie is not sure whether he sees a serious problem or just a glitch. Sometimes late in the day, he lets assembly problems slip past him. In addition, his back feels sore at the end of the day, and sometimes he is very stiff in the morning. Your job Is to evaluate alternative approaches to redesigning Eddie’s job.
Identify a model to use in a redesign effort. Do you need any additional information before you begin to redesign his job? If so, what information do you need? What would you recommend in redesigning his job? How would you enrich his job? Do you think he can perform some of the work virtually?

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