https://palmbeachstate.blackboard.com/bbcswebdav/pid-5511878-dt-content-rid-59988177_1/courses/HSA4431_20202_265429/Research%20Assignment%203%20-c/020Quest%20Diagnostics.pdf Research Assignment Three
Instructions: Read the case study titled "Quest Diagnostics
(A): Improving Performance at the Call Centers" by Ton and Reavis (2017). Analyze the case study by completing the following areas:
Case summary-include a description of the problems/issues Discuss how a performance scorecard would be useful for Quest Diagnostics or another tool for improving operations. What methods could they use to improve quality performance? If you were the CEO of Quest Diagnostics, what would be your recommendations/action plan? Requirements: Provide a detailed case analysis using APA format-title page, references and in-text citations. Submit the assignment in Blackboard as a Word document.
Sample Solution