Indigo Books and Music Inc.

Indigo Books and Music Inc. 1. The loyalty schemes allow Indigo Books & Music to collect a great deal of information about customers. What benefits does the company gain from this information? [15 Marks] 2. How do customers benefit from allowing Indigo Books & Music to gather information about them? [10 Marks] 3. Explore the potential benefits of Indigo’s new CRM system. [15 Marks]