Is service blueprinting useful tool for operations management

  Evaluate whether service blueprinting is a useful tool for operations management. In order to meet this goal, you must complete the following tasks: Draw a service blueprint of your experience of using any service. Explain how your service blueprint could be of use to the operations manager of the service provider? (Suggested guideline: 1/3rd of assignment) Critically analyse the following three papers. You need to draw from your experience of creating a service blueprint to inform your analysis (Suggested guideline: 2/3rd of assignment) - only from these three sources: Bitner, M.J., Ostrom, A.L. and Morgan, F.N. (2008). Service blueprinting: a practical technique for service innovation, California Management Review, Vol. 50, No. 3, pp. 66-94. Sampson, S. E. (2012). Visualizing service operations. Journal of Service Research, Vol. 15, Issue 2, pp. 182?198 Kostopoulos, G., Gounaris, S. and Boukis, A. (2012). Service blueprinting effectiveness: drivers of success, Managing Service Quality: An International Journal, Vol. 22 Issue: 6, pp.580-591