MDIT Report

Individual Report: Case Study
M & D IT Pvt Ltd (MDIT) is a medium size IT company based in Melbourne. They have 120
employees. Their main business areas are;

1. IT infrastructure implementation
2. IT support
3. Cyber security consulting
   MDIT has a hierarchical organizational structure with three departments specialised in the
   above three business areas. In addition, they have following departments providing support
   services to the company;
4. Accounting and Finance Department
5. Human Resource Department
6. Sales Department
   MDIT mainly serves business clientele. They have a loyal customer base; however, as of recent
   some customers were not happy with the company as MDIT was not able to meet the service
   levels agreed with the customers. In addition, MDIT business growth has been well below the
   industry growth.
   Ian Murray and Jenny Darling are the co-owners of the company and they have built this
   company during the past 20 years. They have hired you as a business consultant to help them
   grow their business as well improve customer satisfaction.
   Ian has recently conducted an employee survey and has provided you with the results. Some
   of the employee comments are given below;
   “We do not have enough staff to do the work.”
   “We have too many managers and assistant managers. We do not have enough people
   to do the job”
   “Decision making process in the company takes too long. Too much paper work and
   too many approvals to get – to implement any thing around here”
   “People are working in silos; nobody wants to help other departments even though we
   are all in the same industry”
   “It is about the culture of this company. We cannot attract new recruits. Even the ones
   we recruit, do not stay with us for long”
   “There is too much red tape and hierarchy. We can do so much better, if we collaborate”
   You are required to present a report to Ian and Jenny with your recommendations. In your
   analysis, you are required to consider “Competing values framework” and Organisation
   structures. Your recommendations should include cultural changes and structural changes to
   the organisation.

Sample Solution