Measuring Success Within a Team
The success of a healthcare organization depends on the effectiveness of its teams. High-functioning teams have a positive impact on care outcomes. An important step for achieving ideal team performance is to measure team effectiveness. By analyzing the workings of a team and measuring its effectiveness, you can identify opportunities for improvement and put in place measures to improve team effectiveness.
In this activity, you will analyze the effectiveness of a team by assessing the various aspects of the team’s functioning. Based on the analysis, you will then determine the steps for improving the team effectiveness for better outcomes.
Assess the effectiveness of the team given in the Module Eight Case Study. Analyze the team’s purpose, composition, and processes. Provide specific evidence from at least one scholarly source to support your claims.
Specifically, you must include the following rubric criteria:
Evaluate the purpose. Analyze the clarity of the explanation of the team purpose and vision.
Assess the team composition. Analyze the appropriateness of stakeholder representation. Include the following details:
Determine if the right people are at the table.
Identify missing stakeholders.
Assess the team process. Analyze the functions of the team. Include the following details:
Determine if there was enough information and evidence presented to complete the tasks.
Analyze the meeting process that was followed.
Explain how the decision-making discussion was or was not complete.
Identify conflicts and how they were managed.
Explain the outcome. Describe the various aspects of the outcome. Include the following details:
Explain if the team was the team successful.
Describe the potential outcomes for the stakeholders (agency, patient, home care nurse).
Sample Answer
Assessment of the effectiveness of the team in the Module Eight Case Study
Purpose
The purpose of the team is to develop a plan to improve the coordination of care for patients with multiple chronic conditions. This is a clear and important purpose, as it is well-aligned with the goals of the healthcare organization. The team’s vision is to create a system of care that is patient-centered, integrated, and efficient. This vision is ambitious but achievable, and it is consistent with the latest trends in healthcare delivery.
Composition
The team is composed of a variety of stakeholders, including representatives from the hospital, primary care, home care, and pharmacy. This is appropriate, as all of these stakeholders play a role in the care of patients with multiple chronic conditions. However, there are a few notable missing stakeholders. For example, the team does not include a representative from the patient perspective. This is a significant omission, as patients are the ultimate beneficiaries of the team’s work.