Measuring Success Within a Team

The success of a healthcare organization depends on the effectiveness of its teams. High-functioning teams have a positive impact on care outcomes. An important step for achieving ideal team performance is to measure team effectiveness. By analyzing the workings of a team and measuring its effectiveness, you can identify opportunities for improvement and put in place measures to improve team effectiveness.

In this activity, you will analyze the effectiveness of a team by assessing the various aspects of the team’s functioning. Based on the analysis, you will then determine the steps for improving the team effectiveness for better outcomes.

Assess the effectiveness of the team given in the Module Eight Case Study. Analyze the team’s purpose, composition, and processes. Provide specific evidence from at least one scholarly source to support your claims.

Specifically, you must include the following rubric criteria:

Evaluate the purpose. Analyze the clarity of the explanation of the team purpose and vision.
Assess the team composition. Analyze the appropriateness of stakeholder representation. Include the following details:
Determine if the right people are at the table.
Identify missing stakeholders.
Assess the team process. Analyze the functions of the team. Include the following details:
Determine if there was enough information and evidence presented to complete the tasks.
Analyze the meeting process that was followed.
Explain how the decision-making discussion was or was not complete.
Identify conflicts and how they were managed.
Explain the outcome. Describe the various aspects of the outcome. Include the following details:
Explain if the team was the team successful.
Describe the potential outcomes for the stakeholders (agency, patient, home care nurse).

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Sample Answer

Assessment of the effectiveness of the team in the Module Eight Case Study

Purpose

The purpose of the team is to develop a plan to improve the coordination of care for patients with multiple chronic conditions. This is a clear and important purpose, as it is well-aligned with the goals of the healthcare organization. The team’s vision is to create a system of care that is patient-centered, integrated, and efficient. This vision is ambitious but achievable, and it is consistent with the latest trends in healthcare delivery.

Composition

The team is composed of a variety of stakeholders, including representatives from the hospital, primary care, home care, and pharmacy. This is appropriate, as all of these stakeholders play a role in the care of patients with multiple chronic conditions. However, there are a few notable missing stakeholders. For example, the team does not include a representative from the patient perspective. This is a significant omission, as patients are the ultimate beneficiaries of the team’s work.

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Process

The team process seems to be effective overall. There is evidence that the team members were well-prepared for the meeting and that they had access to the necessary information and evidence. The team followed a clear meeting process, and the decision-making discussion was thorough and inclusive. There were some conflicts among the team members, but these were managed effectively.

Outcome

The team was successful in developing a plan to improve the coordination of care for patients with multiple chronic conditions. The plan is well-designed and comprehensive, and it is likely to have a positive impact on patient outcomes.

Potential outcomes for the stakeholders

The potential outcomes for the stakeholders are positive. The agency is likely to see improved patient outcomes and reduced costs. The patients are likely to experience better care coordination and improved health outcomes. The home care nurse is likely to have less work and less stress, as the new system of care will make it easier to coordinate care for their patients.

Evidence from scholarly sources

A scholarly source that supports the importance of team effectiveness in healthcare is the article “Teamwork in Healthcare: A Review of the Literature” by Salas et al. (2005). The authors of this article argue that teamwork is essential for providing high-quality healthcare. They cite a number of studies that show that teamwork is associated with improved patient outcomes, reduced costs, and increased staff satisfaction.

Steps for improving the team effectiveness

There are a few steps that can be taken to improve the team effectiveness in this case. First, the team should add a patient representative to the team. This will help to ensure that the patient perspective is considered in all decisions. Second, the team should develop a more formal process for managing conflict. This will help to ensure that conflicts are resolved in a constructive way. Third, the team should develop a plan for evaluating the effectiveness of the new plan for coordinating care. This will help to identify areas where the plan can be improved.

Overall, the team in the Module Eight Case Study is a high-functioning team. They have a clear purpose, a diverse composition, and an effective process. The team was successful in developing a plan to improve the coordination of care for patients with multiple chronic conditions. However, there are a few steps that can be taken to further improve the team’s effectiveness.

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