List the advantages of a single customer service center for RR Communications
Devise an implementation strategy that would guarantee the support of the divisional presidents for the
shared customer service center
Is it possible to achieve an enterprise vision with a decentralized IT business unit?
What business and IT problems can be caused by lack of common information and an enterprise IM
strategy
What Governance mechanism need to put in place to ensure common customer data and a shared
customer service center? What Metrics might be useful?
Sample Solution