Netflix case study

1. What were some of the key structural and in" rel="nofollow">infrastructural elements that defin" rel="nofollow">ined Netflix's supply chain" rel="nofollow">in strategy be-fore 2011? After 2011? 2. How have the customers' order win" rel="nofollow">inners for Netflix's customers changed over time? Would today's customer be satisfied by the delivery performance or selection of Netflix's "old" supply chain" rel="nofollow">in? 3. At the end of 2013, Netflix still had 39 distribution cen-ters mailin" rel="nofollow">ing DVDs to seven million subscribers, although the latter number had fallen by half from the prior year. Should Netflix abandon its physical distribution system al-toizether? Why?or why not?