According to this text, operational benchmarking "compare organization from the standpoint of staff
productivity, staffing mix, and the use of space and resource"you are to select one particular health
facility department or function, preferable one with which you have some knowledge or familiarity, and
develop a benchmarking profile for the department or function, that is, develop a detailed listing of the
features or characteristics of the operation that can have a bearing on cost, and indicate what
benchmarking data you perceive as necessary or helpful.( you are looking for indicator such as output in
units per time period, item processed per person per hour etc)
As indicated previously, consider staff productivity, staffing mix and the use of space and resource.
Sample Solution