OPERATIONS MANAGEMENT INDIVIDUAL ASSIGNMENT

OPERATIONS MANAGEMENT INDIVIDUAL ASSIGNMENT Order Description Assignment Task: You must choose an organisation (for example a restaurant, bank, nightclub, pub, retailer, service-provider or manufacturer, hospital, school, doctors surgery) and produce a report elaboratin" rel="nofollow">ing on the key strategic and operational issues faced by the operations manager(s) in" rel="nofollow">in this particular organisation. As you are expected to collect primary data from managers, employees and customers of the organisation, it makes sense to select a company where you work, have worked or know people who work there. The first part of the report should describe the organisation and defin" rel="nofollow">ine its service concept or product delivery. It should describe the organisational context and identify the customers and markets supplied by the operation. What service delivery system(s) or manufacturin" rel="nofollow">ing process(es) does it use? What in" rel="nofollow">infrastructure does it use to manage these delivery systems? And how, together, do these support the market(s) that it serves? A detailed and relevant description should be made of the various components and appropriate diagrams should be used to help explain" rel="nofollow">in this. The section should conclude by highlightin" rel="nofollow">ing where a problem or an opportunity to improve may lie. The second part of the report should analyse the problem or opportunity usin" rel="nofollow">ing theory, and develop appropriate recommendations to improve performance. Background/Context: The report should use the followin" rel="nofollow">ing structure: ? An Executive Summary, no more than one page, which summarises the report, its main" rel="nofollow">in fin" rel="nofollow">indin" rel="nofollow">ings, and its conclusions. ? A List of Contents in" rel="nofollow">includin" rel="nofollow">ing page numbers for easy reference ? A description of the organisation and its busin" rel="nofollow">iness context which describes the organisation and its context (i.e. market share, customers, competitors) ? Operational analysis of the organisation which highlights where a problem or an opportunity to improve may lie 13 ? Recommendations for the organisation in" rel="nofollow">includin" rel="nofollow">ing a cost benefit analysis, alternative recommendations, the “what”, “why” and “how” ? References ? Appendices ? Note: The executive summary, references, tables, figures and appendices are not in" rel="nofollow">included in" rel="nofollow">in the word count.