Operations Management Project Part C: Six Sigma Project Charter

Six Sigma projects are powerful tools for achieving breakthrough improvements. Improvement projects utilize
the DMAIC methodology, while design or re-design projects use the DMADV methodology. Such projects can
be undertaken for large or small initiatives. But because they require a fair bit of work in planning and engaging
the team, they are usually applied in situations where a significant change effort is likely to lead to an outcome
well in excess of the work put into the project.
In the first two parts of your Operations Management Course Project, you have: (A) mapped and analyzedthe
value stream, and (B) organized a Kaizen or Work-Out to address improvement opportunities which do not
require rigorous data analysis. Now, you are ready to move forward with one or more projects that leverage the
power of Six Sigma’s tools and rigorous data-driven analysis. A project charter is needed for each proposed
Six Sigma project. Project charters enable management to understand, evaluate, and approve projects for
launch.
Instructions
Use your work in Part A and Part B of your Course Project, as well as what you have learned so far in this
course, to identify a potential Six Sigma project that can benefit the value stream and your organization.
1) List and describe potential Six Sigma project(s) that you would propose to senior management,
recommend one project, and justifyyour selection.
2) Develop a detailed Project Charter for your recommended project. The project charter must include the
following:
a. Problem statement
b. Goal statement or objectives
c. Project scope
d. Critical-to-quality requirements, or CTQs, of the processes within the scope of thisproject
e. Key metric Y (or key metrics Y)
f. Expected operational and financial benefits of the project
g. Milestone dates for each phase of DMAIC (or DMADV)
h. Project team (titles of project team leader and members)
i. Champion (title of executive or senior manager)

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