“Operations Objectives at the Penang Mutaria”

The following post has two assignments namely;

1.“Operations Objectives at the Penang Mutaria”

Read the case study “Operations Objectives at the Penang Mutaria” Evaluate the application of theoretical principles from recommended operations management books and journal articles to the case study to answer the following questions: • What is effectiveness and what does the case say about what the hotel is effective at doing? • What is efficiency, how important is it for this hotel and what examples of measurement and improvement are given? • What is quality and what evidence is presented about each of the five dimensions of service quality? • What are the three main strategies for managing capacity, which strategy does the hotel seem to follow? Provide evidence from the case to support your choice.

2.How a Bill Becomes a Law

Identify a problem or concern in your community, organization, etc. that has the capacity to be legislated. You will conduct research and state a proposal. Through the legislative process, your proposal for the problem or concern may influence an idea for change into a law. First, refer to the "How a Bill Becomes a Law" media.