Performing Purchasing Agent Duties

Performin" rel="nofollow">ing Purchasin" rel="nofollow">ing Agent Duties Busin" rel="nofollow">iness is boomin" rel="nofollow">ing for Waters, Inc., a growin" rel="nofollow">ing customer service fulfillment busin" rel="nofollow">iness. Most of its busin" rel="nofollow">iness is comin" rel="nofollow">ing from clients who once outsourced their customer service needs to firms in" rel="nofollow">in India. A major client just signed a contract that will take effect in" rel="nofollow">in nin" rel="nofollow">ine months. This means there are only nin" rel="nofollow">ine months to purchase the equipment and to train" rel="nofollow">in 75 new customer service representatives. As a purchasin" rel="nofollow">ing agent, you are tasked with gettin" rel="nofollow">ing the computer equipment and software that the new agents will need to the specifications of both the client and established company standards. This assignment has three (3) distin" rel="nofollow">inct parts that are outlin" rel="nofollow">ined below. This paper will be between seven and ten (7-10) pages long. Label each part clearly. Part 1: Need Identification and Specification 1. Create 10 to 12 questions that you will ask the client in" rel="nofollow">in order to determin" rel="nofollow">ine the exact hardware and software needs. Provide a brief rationale for askin" rel="nofollow">ing the question. Part 2: RFP 2. Write a request for proposal based on the needs and specifications identified durin" rel="nofollow">ing the need and specification stage. 3. Describe how and to whom you will distribute the RFP. Assume the company has a requirement that min" rel="nofollow">inority-owned busin" rel="nofollow">inesses must be in" rel="nofollow">included in" rel="nofollow">in the distribution of the RFP. Part 3: Timelin" rel="nofollow">ine of Tasks and Activities 4. Develop a comprehensive timelin" rel="nofollow">ine of the tasks and activities, and who is in" rel="nofollow">involved with each task or activity, that need to take place to fulfill the need in" rel="nofollow">in the time frame in" rel="nofollow">indicated in" rel="nofollow">in the scenario. You will be graded on the completeness of the list and the realistic nature of the timelin" rel="nofollow">ine.