Alma Faulkenberger is an 85-year-old female outpatient sitting in the waiting room awaiting an invasive pelvic
procedure. The health care professional who will assist in her procedure enters the room and calls "Alma."
There is no reply so the professional retreats to the work area. Fifteen minutes later the professional returns
and calls "Alma Frankenberg." Still no reply, so he leaves again. Another 15 minutes pass and the professional
approaches Alma and shouts in her ear, "Are you Alma Frankenberg?" She replies, "No I am not, and I am not
deaf either, and when you get my name correct I will answer you."
Using the topic 1 materials, develop a plan to help Alma be compliant with the procedure and post-treatment
medication. Also, describe the approach you would take to patient education in this case
Sample Solution