Policy and procedure for adult mental health and Recovery Management

Policy and procedure for adult mental health Recovery Management polices and procedures Order Description   b. Policies and Procedures Manuals/Operational Handbooks/Guidelines to include the following policies and procedures: 1.Organizational Overview, Philosophy, or Mission Statement; i. Confidentiality and retention of client records and progress notes; ii. Provision of HCBS-AMH Recovery Management services / coordination of care (including routine and emergency appointment availability, and assurance that all HCBS- AMH Recovery Management services will be available to individuals in each service area. This includes notification of SYSTEM AGENCY when HCBS-AMH recovery management service is unavailable for any period of time); iii. HCBS-AMH quality management plan; iv. Utilization management; v. Determination of respondent’s capacity to serve individuals; vi. Housing and Entitlement Determination (knowledge of advocacy in areas of housing and entitlements, identified on Form E); vii. Personnel recordkeeping / management; viii. Critical incident reporting; ix. Managing Conflicts of Interest; x. Personnel, client safety, and crisis planning (behavior management, and restraint, suicide precaution/prevention); xi. Individual and personnel credentialing and training (including verification of licensure, qualifications, training requirements, and certification records for employees); xii. Medication safety xiii. Payment of employees xiv. Process to submit reports and billing invoices to SYSTEM AGENCY (including verification of the individual’s Medicaid for a billing period); xv. Medicaid fair hearing; xvi. Consumer rights and grievances; xvii. Reporting abuse, neglect, and exploitation; xviii. Critical incidents; xix. Transfer of individual’s to another HCBS-AMH Entity; xx. Discharge of individuals from HCBS-AMH; xxi. Respondent’s licensing, credentialing, and personnel files ; xxii. Organizational or facility environment; xxiii. Client record keeping practices, by reviewing an existing client record; and xxiv. Qualifications (education, experience, licensure, certification, training requirements, and registration) of all individuals to provide services as described in the HCBS-AMH Provider Manual, available online at https://www.dshs.state.tx.us/mhsa/hcbs-amh. This includes professional standards and regulations, including malpractice or liability insurance for professional staff. Job Description for HCBS-AMH Recovery Management position xxv. Proof of General Liability Insurance xxvi. Person-Centered Recovery Planning; xxvii. Provision of clinical supervision best practices; and xxviii. Knowledge of issues affecting people with severe mental illness and community-based interventions/resources for this population. Organizational Chart/Structure;      

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