Step 1: List five (5) weaknesses in the ineffective message below granting a claim for a color laser received in damaged condition. The weaknesses should be based on the planning and writing skills learned in Module/Chapter 2 (1-point each / 5-points total)
Step 2: Using the appropriate message outline to prepare and write the letter for a positive/good news message - Granting a Claim (appropriate document format/open/body/close)
Step 3: Upload your revised file in Microsoft Word format. Use the message plan as a grading rubric to ensure you meet the highest level of competency.
Sample Solution