Preliminary recommendations & OD consulting process

Based on the attached Case Study - The Smile Factory - Work at Disneyland.
Preliminary recommendations :

1. What OD intervention(s) do you recommend to address the root cause and/or symptoms?
   Thoroughly describe the OD intervention(s) and how they can help. Be sure to provide evidence of the
   intervention(s) effectiveness.
   OD consulting process:
2. Diagnosis & Feedback (How do these steps work? Will you be providing the company with all data
   gathered?)
3. Intervention Implementation (project steps with estimated timeline)

Sample Solution