Problem-Solving Application Case

Problem-Solving Application Case – The University of Virginia President Leads through Multiple Crises (p. 542 of Kinicki & Fugate)

1. Define the problem. (Refer to Goleman's "What Makes a Leader?", Reading 4 of Week 13). As you define the problem in this case. In addition to Kinicki & Fugate's Organizing Framework (Fig. 13.6), also keep in mind E. Ridley’s description of symptomatic vs. symbolic behavior in leadership (Reading 3 of Week 13).
2. Identify causes of the problem
3. Make your recommendations for solving the problem.
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Sample Solution