Procurement Management

Order Description The quality of any organisation’s supplied parts has a direct effect on the quality of their finished goods and services. In recent months Samsung (Galaxy Note 7), Polaris (quad bikes) and Toyota (airbags) have all been involved in very public, reputation-damaging incidents as a result of poor-quality products or components that have been recalled. Pick one of these companies as a case study and explain: who the company is what the recall was why the organisation recalled the product who the supplier/s was/were if the recall had an effect on the company what the company can do to repair the image of their brand. Drawing upon a range of appropriate academic sources your literature review should: define the term 'quality' and discuss some consequences of receiving poor quality product. define and describe the term 'Total Quality Management. define and describe the role of quality assurance      

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