Prepare a report answering all of the following questions.
- Explain the basic philosophy behind quality management systems, including the ideas put forward by quality management pioneers.
(20 marks). - Provide an analysis of the main quality improvement tools that an organisation may use to improve quality, including illustrations where appropriate
(20 marks). - Describe the requirements of the ISO 9001 standard and evaluate the application of these within organisations as an appropriate quality management system (QMS)
(30 marks). - Explain what is meant by independent third party certification to the ISO 9001 standard and how organisations can become certified. Your answer should include comments highlighting the roles of UK statutory and professional organisations in the certification process.
(20 marks). - Explain how an ISO 9001 certified QMS can be effectively managed on an ongoing basis.
(10 marks).
Sample Solution