Reflections on the dynamics of client interactions

Consider your role as a beauty/spa/aesthetics professional and the tasks you will perform on reception or front of house including administration, record keeping, customer service, and the processing of sales. You will largely be the face of the business and your skills need to ensure smooth, seamless operations, including meeting operational and compliance requirements and delivering high levels of customer satisfaction. For this Reflective Journal you will be asked to reflect upon what these tasks are and what skills are needed to perform these tasks to a suitable level. There are three sections to this reflective journal. They are: 1. Expectation 2. Research 3. Analysis Section 1: Expectation Drawing from your own personal experience in previous work roles, industry placement, or as a customer/client yourself, what skills and what attributes do you think you will need, to be successful with the reception/administration tasks of clinic practice? List what technical skills will be utilised in the client exchange at reception. ‘Communication’ is a broad term. Discuss its many applications in the client exchange, from the perspective of meeting operational and compliance requirements. Section 2: Research You are required to research a beauty business and find a treatment on their treatment menu. You are to make an enquiry regarding this treatment in person, over the phone, or digitally. State the type of business you contacted, the treatment you enquired about, and your method of communication. Section 3: Analysis For your analysis of the exchange between yourself and the business, you are to answer and reflect on these two questions: 1. How was the business successful in the exchange? 2. How was the business unsuccessful in the exchange? What would you have done differently, if you were the therapist or business?            

Sample Solution