“Reverse Osmosis: Cultural Sensitivity Training in the Costa Rican Luxury Ecolodge Setting” (Nowaczek, 2017)

Your group discussion and examination of the weekly topics pertaining to the Case Study will be graded based on:
• Content – full answer and discussion to address the weekly topic (2 marks)
• Quality of Analysis – interpretation based on provided source (or additional research) with sufficient explanation (2 marks)
• Writing and Format – APA format for in-text citations and references, correct grammar & spelling, clarity of writing (2 marks)
• At least one paragraph (half a page) per question.

Weekly topics pertaining to the Case Study (total 30 marks):

1. Explain the Social Exchange Theory from three perspectives: the local employee, the visitor, and the general manager of Latitude 10. (6 marks)
   The Local Employee:
   The Visitor:
   The General Manager (Sylvia):
2. Analyse (compare and contrast) the socio-cultural aspects of the case from the psychological and social empowerment/disempowerment perspectives of the local employees. (6 marks)
   Psychological Dis/Empowerment:
   Social Dis/Empowerment:
3. As a general manager of Latitude 10, develop at least one solution for local employees that would create psychological/social empowerment among them, but that would also satisfy visitors and upper management. (6 marks)
   Solution for Local Employees:
   Corresponding to Visitors:
   Corresponding to Upper Management:
4. Use the Typology of Tourists and Influence Upon the Community to evaluate the managerial actions which would ensure socio-cultural sustainability. (6 marks)
   Managerial Actions:
   1.
   2.

How Well Does It Ensure Socio-Cultural Sustainability?
1.
2.

1. Defend the managerial actions that would promote social responsibility; provide strong arguments. Judge whether this responsibility can/should be accomplished with local employees and/or international visitors. (6 marks)
   Managerial Actions:
   1.
   2.

Your Arguments:
1.
2.

Sample Solution