Full Answer Section

1. Identify if the conflict has been resolved or you need to escalate to your supervisor. If the nurses are able to resolve the conflict on their own, I would continue to monitor the situation to ensure that the conflict does not escalate. If the nurses are unable to resolve the conflict on their own, I would escalate the issue to my supervisor.

How to meet with each nurse:

When meeting with each nurse individually, I would create a safe and supportive environment. I would let the nurse know that I am there to help them and that I am committed to resolving the conflict in a fair and equitable manner. I would also let the nurse know that I am not there to judge them.

I would ask the nurse to describe the conflict from their perspective. I would listen carefully to their concerns and try to understand their feelings. I would also ask them for any suggestions on how to resolve the conflict.

I would then summarize what I have heard to ensure that I understand the nurse’s perspective correctly. I would also ask the nurse if they have any questions or concerns.

How to document the situation:

I would document the situation in the nurses’ medical records. I would document my meetings with each nurse, as well as my understanding of the conflict and the nurses’ suggestions for resolution.

I would also document any actions that I take to resolve the conflict. For example, if I meet with both nurses together to mediate the conflict, I would document the meeting and the outcome of the meeting.

Is there anyone else you would ask for assistance and how you would identify if the conflict has been resolved or you need to escalate to your supervisor:

If I am unable to resolve the conflict on my own, I would escalate the issue to my supervisor. I would also escalate the issue if I feel that the conflict is putting patient safety at risk.

To identify if the conflict has been resolved, I would observe the nurses’ interactions with each other. I would also talk to the nurses individually to get their feedback on whether or not they feel that the conflict has been resolved.

If I am unsure whether or not the conflict has been resolved, I would consult with my supervisor.

Conclusion

As a nurse leader or manager, it is important to be able to effectively manage conflict. By following the steps above, I can help to resolve conflicts between nurses and create a more positive and productive work environment.