Service and relationships marketing

Service and relationships marketin" rel="nofollow">ing Order Description Written report: 1) Blueprin" rel="nofollow">int 2) ?Front stage and back stage functions 3) ?Moments of truth for this service organisation 4) Determin" rel="nofollow">inants of satisfaction/dissatisfaction (gap model) 5) Service-recovery strategy plan ?6) Report format & referencin" rel="nofollow">ing