Service and relationships marketing
Service and relationships marketin" rel="nofollow">ing
Order Description
Written report:
1) Blueprin" rel="nofollow">int
2) ?Front stage and back stage functions
3) ?Moments of truth for this service organisation
4) Determin" rel="nofollow">inants of satisfaction/dissatisfaction (gap model)
5) Service-recovery strategy plan
?6) Report format & referencin" rel="nofollow">ing