Service companies sell an experience. Perform an Internet search for Customer Service Hall of Fame. Be sure to cite your references.
Approach to Research:
Briefly tell us about your approach to your research.
Methodology Analysis:
Now review the methodology used in the survey you found. You may have to do a bit more research to find this. Answer: How robust or trustworthy is the
methodology? What do you like? What would you do differently?
Thoughts on Bad Service:
Now look at the customer service hall of shame or worst list. Do you see any surprises here?
Creating Great Service Analysis:
Analyze the companies that top the hall-of-fame list as well as those on the bottom. Apply that analysis to Answer: What do they do that makes them great
service companies?
Please organize your post with the following headers. Be sure to answer the above questions under each section.
Approach to Research
Methodology Analysis
Thoughts on Bad Service
Creating Great Service Analysis
References--be sure to give the references of the surveys you found.
Sample Solution