We are all familiar with Service Environment and the impact that it can play in the consumption and experience of services. One such 'experience' altering designing of a service product environment that was done is reflected in the article https://www.bloomberg.com/news/articles/2015-04-22…
Read the article and have a look of course material, answer the question :
In the backdrop of Covid-19, what are the experience altering aspects (can be design as well) of air travel that you can identify and relate to the Stimulus Response models mentioned in the text. What is their effect on people? Would you view these effects as positive? (max 150 words)
Sample Solution