Competency
Apply statistics to different quality methods in healthcare.
Course Scenario
Chaparral Regional Hospital is a small, urban hospital of
approximately 60 beds, and offers the following:
Emergency room services
Intensive care
Surgical care
Obstetrics
Diagnostic services
Some rehabilitation therapies
Inpatient pharmacy services
Geriatric services and
Consumer physician referral services
Recently, the CEO has been hearing complaints from both patients
and staff. You have been hired to design and implement a Quality
HSA3383CBE Section 01CBE Quality Improvement in Healthcare (12 Weeks) - CBE -
2019 Winter Quarter
2/16/2019 Assignment
https://rasmussen.mycourselabs.com/labs/mod/assign/view.php?id=126330 2/6
Improvement Plan to help uncover quality problems and satisfactorily
resolve them.
Scenario Continued
Your CEO has requested that you provide employee training on
Quality Improvement. You have done an initial survey of patient
satisfaction, and the CEO has asked you to explain how the data will
be analyzed, using this initial data.
Given the variety of complaints coming from both employees and
patients, it is critical for everyone to understand the importance of
conducting the survey and obtaining solid data.
Question Great
5
Good
4
OK
3
Fair
2
Poor
1
No
Response
Total
Facility and
Convenience
Hours of
Operations
10 17 3 0 10 0 40
Convenience of
location
10 15 5 3 3 4 40
Cleanliness 11 14 8 4 3 0 40
Waiting time in
reception area
9 16 0 4 11 0 40
Comfort while
waiting
20 10 5 5 0 0 40
Staff
Explained
procedure
17 9 8 0 6 0 40
2/16/2019 Assignment
https://rasmussen.mycourselabs.com/labs/mod/assign/view.php?id=126330 3/6
Questions
answered
11 15 7 2 3 2 40
Friendly and
helpful
21 5 5 7 2 0 40
Knowledgeable
and professional
6 21 4 3 3 0 40
Modesty respected 12 14 8 0 6 0 40
Condentiality
respected (HIPAA)
10 10 14 5 1 0 40
Overall
Satisfaction
Overall impression
of visit
30 0 5 3 2 0 40
Willingness to
return
31 0 9 0 0 0 40
Likelihood of
referring to others
32 0 4 3 1 0 40
Respondents were also asked about their wait times. Here is the data
on wait times:
Number
responding
Wait time before being checked in at
Reception
4 10 minutes
16 15 minutes
8 20 minutes
12 25 minutes
2/16/2019 Assignment
https://rasmussen.mycourselabs.com/labs/mod/assign/view.php?id=126330 4/6
Submission status
Attempt number This is attempt 1 ( 3 attempts allowed ).
Submission status No attempt
Grading status Not graded
Grading criteria
Number
responding
Wait time before being seen by a healthcare
professional
2 10 minutes
6 15 minutes
10 20 minutes
22 25 minutes
Instructions
You are to create an agenda for the training and a memo with bullet
points to present the statistical analysis of the initial data. The memo
should include an explanation of each of the statistical results. In
particular, you should be able to explain what the results mean to the
facility.
Determine the percentages of the following:
Percent who responded with a 5 (Great) on "Overall impression
of the visit"
Percent who responded with a 2 (Fair) or 1 (Poor) on "Overall
impression of the visit
Sample Solution