Supply Chain and Logistics Management

Watch the following video (just over 11 minutes) by clicking on the link below:

MacNeil/Lehrer Productions (Producer). (1999). Your computer, your way: Dell and the direct sales model [Video file].
Retrieved from https: /Mibraryresources. columbiasouthern.edu/login?

auth=CASé&url=nhttp://fod. infobase.com/PortalPlaylists.aspx?wiID=273866&xtid= 10070

Click here to view a transcript of the video.

After viewing the video, answer questions 1 and 2, and select one question from questions 3 and 4 to answer.

1. Compare Dell's supply chain and logistics innovations with the competitive responses from competitors such as the
   Apple Store and others.
2. Discuss the emerging supply chain and logistics management factors shown in the video that were already negatively
   affecting large computer chain stores.

Answer question 3 or 4 below:

1. Explain how these technology-driven factors were not enough to enable some businesses to survive the online
   competitive entrance into the market.
2. In what ways may market research have heiped prevent these large technology businesses from failing?

Sample Solution