After reading Dr. Steven R. Van Hook's "Customer Service Teamwork” elaborate on the importance of
teamwork and how it could affect a company as a whole?
What are the three primary components of teamwork and why are they important in the customer service field?
Explain the standard process in team development and why this process so crucial, when developing
teamwork in a customer service environment?
Research two companies who have implemented a unique team-oriented plan in order to address the industry
changes, due to the COVID -19.
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