What are the Pros and Cons to telehealth?
How will you approach and perform a telehealth assessment?
What are the limits to telehealth?
What is the difference between the provider's need for a successful telehealth visit versus the Patient's perspective?
Cons (Drawbacks)
Technology Barriers: Requires reliable internet access and digital literacy for both the provider and the patient, potentially excluding vulnerable populations (the "digital divide").
Physical Exam Limitations: The provider cannot perform a full, hands-on physical assessment (e.g., palpation, auscultation, or specialized neurological exams).
Privacy and Security Risks: Transmitting sensitive patient data over the internet requires strict adherence to security protocols (like HIPAA in the U.S.) to prevent breaches.
Licensure and Reimbursement Issues: State-specific medical licensing rules can complicate providing care across state lines, and reimbursement policies for virtual visits may vary widely.
Lack of Human Connection: Some patients and providers find it difficult to establish the same level of rapport and trust as they would in an in-person setting.
Sample Answer
The shift to telehealth offers numerous benefits but also presents challenges. Here is a breakdown of the pros and cons, the approach to a virtual assessment, its limitations, and the differing needs of the provider versus the patient.
✅ Pros and ❌ Cons of Telehealth
Pros (Benefits)
Increased Access: Telehealth removes geographic barriers, making specialty care available to patients in rural or underserved areas. It also improves access for those with mobility issues or limited transportation.
Convenience and Efficiency: Patients save time and money by avoiding travel, parking, and time off work. Providers can see more patients and reduce "no-show" rates.
Reduced Infection Risk: It limits exposure to contagious illnesses (like influenza or COVID-19) for both patients and healthcare staff.
Improved Management of Chronic Conditions: Remote monitoring devices (RPM) allow providers to track vital signs and trends continuously, enabling faster intervention and better long-term management.
Better Patient Engagement: Patients often feel more comfortable in their own homes, which can lead to more open and honest conversations.