The process of acquiring the right software and related hardware that suit a public entity's operations could be daunting, time consuming, and expensive. This problem is complicated by the plethora of commercial off-the-shelf software on the market today and vendors' attempts to influence the decision-making process. Is there any justifiable reason why a government entity may choose to develop its own software internally in today's world? What are the challenges involved in software acquisition (both internal and external), and why do certain public agencies fail abysmally to enhance efficiency and cost savings in their efforts to acquire software for their operations? Are there any specific issues public organizations should be aware of in order to make the right decisions as to whether to make or buy software? How can effective system or technology acquisition aid in managerial decision making?
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