The consequences of having dissatisfied employees

Identify the consequences of having dissatisfied employees and describe ways of applying the four theories of job satisfaction and how you would use them to boost job satisfaction. Discuss how intrinsic and extrinsic motivation factors affect job satisfaction.

When answering consider how goals may help with job satisfaction and how to design jobs to enhance motivation.

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Sample Answer

Here are some of the consequences of having dissatisfied employees:

  • Increased turnover: Dissatisfied employees are more likely to leave their jobs, which can lead to high turnover costs.
  • Reduced productivity: Dissatisfied employees are less likely to be productive, which can lead to decreased output and profits.
  • Increased absenteeism: Dissatisfied employees are more likely to miss work, which can disrupt operations and productivity.
  • Decreased customer satisfaction: Dissatisfied employees are less likely to provide good customer service, which can lead to decreased customer satisfaction and sales.
  • Increased safety risks: Dissatisfied employees may be more likely to take risks or make mistakes, which can lead to accidents and injuries.

Full Answer Section

Here are some ways of applying the four theories of job satisfaction to boost job satisfaction:

  • Maslow’s hierarchy of needs: This theory suggests that employees are motivated by a hierarchy of needs, starting with basic needs like food and shelter, and progressing to higher-level needs like self-actualization. Leaders can boost job satisfaction by ensuring that employees’ basic needs are met, and by providing opportunities for employees to grow and develop.
  • Herzberg’s two-factor theory: This theory suggests that job satisfaction is influenced by two factors: motivators and hygiene factors. Motivators are factors that lead to job satisfaction, such as achievement, recognition, and responsibility. Hygiene factors are factors that prevent job dissatisfaction, such as pay, working conditions, and company policies. Leaders can boost job satisfaction by focusing on providing motivators, and by addressing hygiene factors that are causing dissatisfaction.
  • The equity theory: This theory suggests that employees compare their job inputs and outcomes to the inputs and outcomes of others. If employees feel that they are receiving less than they deserve, they will be dissatisfied. Leaders can boost job satisfaction by ensuring that employees are fairly compensated and that they have opportunities for advancement.
  • The expectancy theory: This theory suggests that employees are motivated by their expectations about the rewards they will receive for their efforts. If employees believe that their efforts will lead to desired rewards, they will be more likely to be satisfied with their jobs. Leaders can boost job satisfaction by making sure that employees understand the rewards that are available for their efforts, and by making sure that the rewards are valued by employees.

Intrinsic and extrinsic motivation factors both affect job satisfaction. Intrinsic motivation factors are those that come from within the individual, such as the desire to learn and grow, or the satisfaction of a job well done. Extrinsic motivation factors are those that come from outside the individual, such as money, praise, or promotions.

Both intrinsic and extrinsic motivation factors can be important for job satisfaction. Intrinsic motivation factors can lead to longer-lasting satisfaction, while extrinsic motivation factors can be more immediate. Leaders can boost job satisfaction by providing both intrinsic and extrinsic motivation factors.

Goals can help with job satisfaction by providing employees with a sense of purpose and direction. When employees have clear goals, they are more likely to be motivated and engaged in their work. Leaders can boost job satisfaction by setting clear and challenging goals for employees, and by providing regular feedback on progress.

Jobs can be designed to enhance motivation by providing employees with opportunities for growth and development, by giving them a sense of control over their work, and by providing them with feedback and recognition. Leaders can boost job satisfaction by designing jobs that are challenging and rewarding, and that provide employees with opportunities to learn and grow.

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