Please read the case “The Decline of Sears” on Page number 73, Chapter 2 “Management Theory” available in your textbook/e-textbook “Management: A Practical Approach” 9th edition by Kinicki, A., & Williams, B., and answer the following questions in about 500 words:
What is the underlying problem in this case from Edward Lampert’s perspective?(2marks)
What are the key causes of Sears’ decline?(1.5 marks)
To what extent did sears use a total Quality Management perspective in running the business?
Sample Solution