The Deming Prize examination categories

  Order Description     1) The Deming Prize examination categories are weighed equally True ______ False______ 2) According to Deming, the customer's definition of quality is the only one that matter True ______ False______ 3) The Soft Quality Management Practices have only indirect effect on the organization performance True ______ False______ 4) Quality management seeks to ensure the consistency of products and services. True ______ False______ 5) Products or services with higher value are of higher quality True ______ False______   7) Deming noted that workers are responsible for 10 to 20 percent of the quality problems in a factory True ______ False______ 9) Poka Yoke requires reporting a defect as soon as it occurs. True ______ False______   2. Which of the following is not a Deming’s point A) Constantly improve the system B) Set performance objective C) Adopt a new philosophy D) Institute education and self-improvement D) Break down barriers between departments   3. Deming emphasizes that training should be A) Hands on B) Mandatory C) Available to everyone D) Based on employee performance E) Self-paced   4. The Roof of the House of Quality is used to A. Ensure all customer requirements are addressed B. Reduce product cost C. Consider tradeoffs among technical requirements D. Decide which features to implement E. Identify the correlation between Customer requirements 7. In the House of Quality strong correlation is given a weight of A. 1 B. 3 C. 6 D. 9 E. 100%